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I had never owned a water softener before, but we knew we had hard water problems. Our dishwasher didn’t work very well, and we had a lot of lime buildup. The Ecowater softener in our house was not working anymore and we weren’t sure if it was worth trying to repair. We chose to install a new system instead. We are very pleased and feel we got a quality product at a competitive rate. The service was great, and we have no more buildup.